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Policy

elu. experience 

 

elu. booking 

Majority of our treatments are pre-booked so we highly recommend you to book your treatment in advance to secure your preferred day and time. We encourage to book via our website www.eluspa.com, over the telephone (852) 64778647 or through email: booking@eluspa.com.

 

elu. cancellation

We know that last minute things pop up, so we offer you the freedom to cancel your reservation at no charge up to 4 hours before your appointment. After that, we will apply a cancellation fee of 50% of your treatment cost. However, for no-show, the full price will be charged. 

 

elu. check-in

When you arrive at elu., you will be asked to complete a brief lifestyle questionnaire to personalize your treatments to meet your needs or if you are pregnant and any other health concerns you may have. We recommend you arrive about 30 minutes early for your appointment so that you can enjoy our relaxation lounge to prepare you for your treatment. While we always try to accommodate your preference, late arrival may mean a reduction in your treatment due to prior bookings. We provide lockers for your valuables but we do not assume liability for any valuables.

 

Note: For security reasons, the main entrance of 46 Lyndhurst Terrace is locked on Sundays and whenever the security guard is on patrol during our opening hours. Please call our reception on +852 2668 1381 upon your arrival so that our staff will open the door for you. 

 

elu. etiquette

We encourage all our guests to switch off their phones when enjoying elu. treatments in their private rooms. In the public areas such as the elu. lounge, elu. nail area and elu. foot massage area, please be considerate of other guests and switch them to silent mode. You have come to elu. spa to get away from it all so please keep noise to a minimum so that everyone can relax in peace and tranquility.

Gratuities for good service are at your discretion and shared amongst our staff. 

 

elu. spa wear

This is a place where you need not worry about a dress code. Just arrive in anything comfortable and we will provide you with a robe, slippers and disposable underwear in your treatment room. Our therapists are fully trained to drape you to protect your privacy at all times.