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Terms & Conditions


elu offers FREE shipping to Hong Kong on orders of more than HK$300. Shipping fees will apply if your minimum purchase amount falls below HK$299 after discounts are applied. You will receive an email confirmation with your tracking information once your order has been shipped. You may track your order via once your order has been shipped from our warehouse. 

Order processing and shipping are done only on weekdays (not including Hong Kong public holidays) and your order will usually be dispatched within 24 hours. You can expect to receive your order shipped via Hong Kong Post delivery services within 2-3 days to most areas within Hong Kong. Shipping may take additional time during sale periods, holidays and extreme weather conditions.


Purchased packages and products are generally non-refundable. If you have a specific query about packages and refunds, please contact us. You can also find out more about our terms and conditions.

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